Konduto incident

Orders API timeouts and errors

Critical Resolved View vendor source →

Konduto experienced a critical incident on April 13, 2021 affecting API, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2021, 07:04 PM UTC
Resolved
Apr 13, 2021, 07:47 PM UTC
Duration
42m
Detected by Pingoru
Apr 13, 2021, 07:04 PM UTC

Affected components

API

Update timeline

  1. investigating Apr 13, 2021, 07:04 PM UTC

    We're investigating an issue causing timeouts and errors in the Orders API.

  2. investigating Apr 13, 2021, 07:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 13, 2021, 07:29 PM UTC

    [PT] Subimos uma correção para o problema de timeouts e erros da API de Pedidos. Vamos monitorar a aplicação pelos próximos minutos. [EN] We've deployed a fix to the timeouts and errors in the Orders API. We'll be monitoring the application for the next few minutes.

  4. resolved Apr 13, 2021, 07:47 PM UTC

    This incident has been resolved.