Konduto incident

High error rate in Orders API

Critical Resolved View vendor source →

Konduto experienced a critical incident on May 3, 2021 affecting API, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2021, 04:53 PM UTC
Resolved
May 03, 2021, 05:02 PM UTC
Duration
8m
Detected by Pingoru
May 03, 2021, 04:53 PM UTC

Affected components

API

Update timeline

  1. identified May 03, 2021, 04:53 PM UTC

    [PT] Identificamos um problema na API, causando erros HTTP 500 e alto tempo de resposta. Já subimos correções e a API parece estável. [EN] We've identified an issue with the API causing HTTP 500 errors and high response time. We've deployed a fix and the API seems stable.

  2. monitoring May 03, 2021, 04:57 PM UTC

    [PT] A API parece estável. Vamos monitorar pelos próximos minutos. [EN] The API is back to normal. We'll be monitoring for the next few minutes.

  3. resolved May 03, 2021, 05:02 PM UTC

    This incident has been resolved.