Konduto incident

Timeouts and longer response times in the API

Major Resolved View vendor source →

Konduto experienced a major incident on September 9, 2021 affecting API, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2021, 03:33 PM UTC
Resolved
Sep 09, 2021, 05:03 PM UTC
Duration
1h 30m
Detected by Pingoru
Sep 09, 2021, 03:33 PM UTC

Affected components

API

Update timeline

  1. investigating Sep 09, 2021, 03:33 PM UTC

    [PT] Estamos investigando problemas de timeout e tempo de resposta mais alto na API de Pedidos. [EN] We're investigating timeout and response time issues in the Orders API.

  2. identified Sep 09, 2021, 04:12 PM UTC

    [PT] Subimos uma correção e estamos monitorando o efeito. [EN] We've deployed a fix and we've monitoring it's effects.

  3. monitoring Sep 09, 2021, 04:20 PM UTC

    [PT] Continuamos monitorando a saúde da aplicação. [EN] We continue to monitor the health of the application.

  4. resolved Sep 09, 2021, 05:03 PM UTC

    This incident has been resolved.