Konduto incident

Timeouts and longer response times in the API

Critical Resolved View vendor source →

Konduto experienced a critical incident on September 9, 2021 affecting API, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2021, 11:21 PM UTC
Resolved
Sep 10, 2021, 12:48 AM UTC
Duration
1h 26m
Detected by Pingoru
Sep 09, 2021, 11:21 PM UTC

Affected components

API

Update timeline

  1. investigating Sep 09, 2021, 11:21 PM UTC

    [PT] Estamos investigando problemas de timeout e tempo de resposta mais alto na API de Pedidos. [EN] We're investigating timeout and response time issues in the Orders API.

  2. monitoring Sep 10, 2021, 12:26 AM UTC

    [PT] Subimos uma correção e a aplicação parece estar respondendo normalmente. Vamos monitorar pelos próximos minutos. [EN] We've deploy a fix and the app seems to be responding normally. We'll monitor for the next few minutes.

  3. resolved Sep 10, 2021, 12:48 AM UTC

    This incident has been resolved.