Konduto incident

[PT] Atraso na visualização de dados / [EN] Delay in data visualization

Major Resolved View vendor source →

Konduto experienced a major incident on October 25, 2021 affecting Dashboard and Webhooks and 1 more component, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2021, 11:59 PM UTC
Resolved
Oct 26, 2021, 04:49 AM UTC
Duration
4h 50m
Detected by Pingoru
Oct 25, 2021, 11:59 PM UTC

Affected components

DashboardWebhooksReporting

Update timeline

  1. identified Oct 25, 2021, 11:59 PM UTC

    [PT] Identificamos um problema que está causando atraso na visualização dos dados. Estamos trabalhando em uma correção. // [EN] We’ve identified an issue causing data visualization delays in the application. We’re working on a fix.

  2. identified Oct 26, 2021, 02:08 AM UTC

    [PT] Ainda estamos trabalhando para resolver o atraso na replicação dos dados // [EN] We’re still working to fix the data visualization delay.

  3. identified Oct 26, 2021, 03:50 AM UTC

    [PT] Estamos progredindo na solução para o atraso na replicação dos dados. Novas transações já aparecem em tempo real no Portal, e estamos trabalhando para processar o restante dos pedidos represados. // [EN] We're making progress on the data visualization delay. New transactions are showing up in real time in the Dashboard, and we're working to process the order backlog.

  4. identified Oct 26, 2021, 04:49 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 26, 2021, 04:49 AM UTC

    [PT] Todos os pedidos pendentes foram sincronizados e estão disponíveis no Portal. // [EN] The backlog has been processed and all orders are now available in the Dashboard.