Konduto incident

[PT] Atraso na visualização de dados / [EN] Delay in data visualization

Minor Resolved View vendor source →

Konduto experienced a minor incident on November 8, 2021 affecting API and Dashboard and 1 more component, lasting 9h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2021, 07:41 PM UTC
Resolved
Nov 09, 2021, 05:11 AM UTC
Duration
9h 30m
Detected by Pingoru
Nov 08, 2021, 07:41 PM UTC

Affected components

APIDashboardE-mail NotificationsWebhooksReporting

Update timeline

  1. identified Nov 08, 2021, 07:41 PM UTC

    [PT] Identificamos um problema que está causando atraso na visualização dos dados. // [EN] We’ve identified an issue causing data visualization delays in the application.

  2. identified Nov 08, 2021, 10:12 PM UTC

    [PT] Continuamos trabalhando para resolver o atraso na replicação dos dados. // [EN] We’re still working to fix the data visualization delay.

  3. monitoring Nov 09, 2021, 03:05 AM UTC

    [PT] Estamos progredindo na solução para o atraso na replicação dos dados. Novas transações já aparecem em tempo real no Portal, e estamos trabalhando para processar o restante dos pedidos represados. // [EN] We're making progress on the data visualization delay. New transactions are showing up in real time in the Dashboard, and we're working to process the order backlog.

  4. resolved Nov 09, 2021, 05:11 AM UTC

    [PT] Todos os pedidos pendentes foram sincronizados e estão disponíveis no Portal. // [EN] The backlog has been processed and all orders are now available in the Dashboard.