Konduto incident

[PT] Atraso na visualização de dados / [EN] Delay in data visualization

Minor Resolved View vendor source →

Konduto experienced a minor incident on November 11, 2021 affecting Dashboard and Webhooks, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2021, 03:41 AM UTC
Resolved
Nov 11, 2021, 07:23 AM UTC
Duration
3h 42m
Detected by Pingoru
Nov 11, 2021, 03:41 AM UTC

Affected components

DashboardWebhooks

Update timeline

  1. identified Nov 11, 2021, 03:41 AM UTC

    [PT] Identificamos um problema que está causando atraso na visualização dos dados. // [EN] We’ve identified an issue causing data visualization delays in the application.

  2. monitoring Nov 11, 2021, 05:29 AM UTC

    [PT] Estamos progredindo na solução para o atraso na replicação dos dados. Novas transações já aparecem em tempo real no Portal, e estamos trabalhando para processar o restante dos pedidos represados. // [EN] We're making progress on the data visualization delay. New transactions are showing up in real time in the Dashboard, and we're working to process the order backlog.

  3. monitoring Nov 11, 2021, 07:22 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 11, 2021, 07:23 AM UTC

    [PT] Todos os pedidos pendentes foram sincronizados e estão disponíveis no Portal. // [EN] The backlog has been processed and all orders are now available in the Dashboard.