Konduto incident

[PT] Timeouts e erros na API / [EN] Timeouts and API errors

Critical Resolved View vendor source →

Konduto experienced a critical incident on November 21, 2021 affecting API, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2021, 06:04 AM UTC
Resolved
Nov 21, 2021, 06:20 AM UTC
Duration
16m
Detected by Pingoru
Nov 21, 2021, 06:04 AM UTC

Affected components

API

Update timeline

  1. investigating Nov 21, 2021, 06:04 AM UTC

    [PT] Estamos investigando um alerta de timeouts e erros na API // [EN] We're investigating an alert on timeouts and API errors

  2. monitoring Nov 21, 2021, 06:09 AM UTC

    [PT] Identificamos um problema no banco de dados principal. O sistema de failover automático foi disparado, apontando a aplicação para o banco de stand-by. Estamos monitorando a aplicação para garantir que o failover rodou corretamente. [EN] We identified an issue with the primary database. The automatic failover was triggered, directing traffic to the stand-by database. We're monitoring the app to make sure failover went smoothly.

  3. resolved Nov 21, 2021, 06:20 AM UTC

    [PT] A aplicação parece estar funcionando normalmente. O mecanismo de failover do banco de dados agiu rapidamente para direcionar o tráfego para o stand-by, demorando aproximadamente 2 minutos no processo. // [EN] The app seems to be back to normal. The database failover automation acted swiftly to direct traffic to our stand-by, taking approximately 2 minutes.