Konduto incident

[PT] Maior tempo de resposta e timeouts no serviço // [EN] Longer response times and timeouts in the service.

Critical Resolved View vendor source →

Konduto experienced a critical incident on December 15, 2021 affecting API and Dashboard, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:24 PM UTC
Resolved
Dec 15, 2021, 04:38 PM UTC
Duration
1h 13m
Detected by Pingoru
Dec 15, 2021, 03:24 PM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Dec 15, 2021, 03:24 PM UTC

    [PT] Estamos investigando alertas de maior tempo de resposta e timeouts na API e no Portal. // [EN] We're investigating alerts of longer response times and timeouts in the API and Dashboard.

  2. investigating Dec 15, 2021, 03:34 PM UTC

    [PT] O problema parece ser com o nosso provedor de soluções em nuvem. Continuamos investigando para confirmar a informação. // [EN] The issue seems to be our cloud provider. We continue investigating to confirm this information.

  3. identified Dec 15, 2021, 03:50 PM UTC

    [PT] Confirmamos que se trata de um problema de rede e conectividade com nosso provedor de nuvem. Estamos acompanhando o incidente com o fornecedor para resolver rapidamente o problema. // [EN] We've confirmed it is a network and connectivity issue with our cloud provider. We're following the incident close with the vendor to quickly resolve the issue.

  4. monitoring Dec 15, 2021, 04:03 PM UTC

    [PT] A API e o Portal voltaram a responder normalmente, e não estamos vendo mais problemas. Continuamos monitorando a aplicação e acompanhando o incidente com nosso provedor de nuvem. // [EN] API and Dashboard are responding normally and we're not seeing further issues. We continue to monitor the application and the incident with our cloud provider.

  5. resolved Dec 15, 2021, 04:38 PM UTC

    This incident has been resolved.