Konduto incident

[PT] Maior tempo de resposta e timeouts no serviço // [EN] Longer response times and timeouts in the service.

Minor Resolved View vendor source →

Konduto experienced a minor incident on December 16, 2021 affecting API, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2021, 03:02 PM UTC
Resolved
Dec 16, 2021, 04:44 PM UTC
Duration
1h 42m
Detected by Pingoru
Dec 16, 2021, 03:02 PM UTC

Affected components

API

Update timeline

  1. investigating Dec 16, 2021, 03:02 PM UTC

    [PT] Estamos investigando alertas de maior tempo de resposta e timeouts na API e no Portal. // [EN] We're investigating alerts of longer response times and timeouts in the API and Dashboard.

  2. monitoring Dec 16, 2021, 03:26 PM UTC

    [PT] O tempo de resposta da API está voltando ao patamar normal. Seguimos monitorando a aplicação // [EN] The API's response time is getting back to normal. We continue to monitor the application

  3. monitoring Dec 16, 2021, 03:26 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 16, 2021, 04:44 PM UTC

    This incident has been resolved.