Konduto incident

Instabilidade e erro de conexão do Portal / Dashboard instability and connection errors

Critical Resolved View vendor source →

Konduto experienced a critical incident on May 27, 2022 affecting Dashboard, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2022, 12:21 PM UTC
Resolved
May 27, 2022, 03:40 PM UTC
Duration
3h 18m
Detected by Pingoru
May 27, 2022, 12:21 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating May 27, 2022, 12:21 PM UTC

    [PT] Estamos investigando problemas de instabilidade e erros de conexão com o Portal // [EN] We're investigating connectivity and instability issues with the Dashboard.

  2. identified May 27, 2022, 12:46 PM UTC

    [PT] Identificamos a causa da lentidão e instabilidade do portal. Estamos atuando para resolver a questão. // [EN] We've identified the cause of the instability and connectivity issues. We're acting to solve the underlying problem.

  3. monitoring May 27, 2022, 01:41 PM UTC

    [PT] Subimos a correção para resolver os erros de lentidão nas páginas de pedidos relacionados. Estamos monitorando o sistema para verificar que o problema foi resolvido. // [EN] We are deploing a patch to fix timeout errors when acessing related orders pages. We'll be monitoring the system to make sure the problem was solved.

  4. monitoring May 27, 2022, 01:44 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 27, 2022, 03:40 PM UTC

    This incident has been resolved.