Konduto incident

[PT] Timeouts e erros HTTP 500 na API / [EN] Timeouts and HTTP 500 errors in the API

Critical Resolved View vendor source →

Konduto experienced a critical incident on July 7, 2022 affecting API, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2022, 03:32 AM UTC
Resolved
Jul 07, 2022, 04:17 AM UTC
Duration
44m
Detected by Pingoru
Jul 07, 2022, 03:32 AM UTC

Affected components

API

Update timeline

  1. investigating Jul 07, 2022, 03:32 AM UTC

    [PT] Estamos investigando timeouts e erros HTTP 500 na API // [EN] We're investigating timeouts and HTTP 500 errors in the API

  2. identified Jul 07, 2022, 03:46 AM UTC

    [PT] Identificamos o problema e já implementamos uma correção // [EN] We've identified the issue and implemented a fix

  3. monitoring Jul 07, 2022, 04:02 AM UTC

    [PT] A correção parece ter funcionado. Estamos monitorando a aplicação pelos próximos minutos. // [EN] The fix seems to have worked. We'll be monitoring the application for the next few minutes

  4. resolved Jul 07, 2022, 04:17 AM UTC

    This incident has been resolved.