Konduto incident

[PT] Timeouts e erros HTTP 500 na API Validaid / [EN] Timeouts and HTTP 500 errors in the API Validaid

Minor Resolved View vendor source →

Konduto experienced a minor incident on November 19, 2024 affecting API Valida, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 12:29 PM UTC
Resolved
Nov 19, 2024, 01:58 PM UTC
Duration
1h 28m
Detected by Pingoru
Nov 19, 2024, 12:29 PM UTC

Affected components

API Valida

Update timeline

  1. identified Nov 19, 2024, 12:29 PM UTC

    [PT] Identificamos erros 500 em consultas que requisitam dados de bureaux a partir de 8:18h (UTC-3). Já estamos em contato com a equipe responsável, que está tratando o incidente. [EN] We have identified ERROR 500 in queries requesting bureau data starting at 8:18 AM (UTC-3). We are already in contact with the responsible team, which is addressing the incident.

  2. monitoring Nov 19, 2024, 01:37 PM UTC

    [PT] Já estamos sem erros 500 e monitorando as conexões. [EN] We are no longer experiencing 500 errors and are monitoring the connections.

  3. resolved Nov 19, 2024, 01:58 PM UTC

    [PT] O incidente foi resolvido e não estamos registrando novos erros 500. [EN] The incident has been resolved, and we are not logging any new ERROR 500.