Kobiton incident
Devices stuck in 'Utilizing' status in Kobiton Portal
Kobiton experienced a minor incident on January 5, 2024 affecting Kobiton US Portal and Private Cloud Devices, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 05, 2024, 02:35 PM UTC
We are currently investigating an issue with devices appearing to be stuck in the 'utilizing' state in the Kobiton Portal for some customers. We'll provide updates periodically to keep customers up to date with our progress.
- investigating Jan 05, 2024, 04:28 PM UTC
We are continuing to investigate this issue. We have identified a possible workaround, and are working to test and implement for affected customers.
- investigating Jan 05, 2024, 09:05 PM UTC
We have isolated the issue to specific environments and are working to implement a workaround. We are proactively monitoring all customer environments to ensure we address the issue fully.
- resolved Jan 07, 2024, 02:32 PM UTC
This incident has been resolved.