Kobiton incident

Major Outage - Device Launch Failure

Minor Resolved

Kobiton experienced a minor incident on August 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 06:09 PM UTC
Resolved
Aug 04, 2026, 06:09 PM UTC
Duration
—
Detected by Pingoru
Aug 04, 2026, 06:09 PM UTC

Update timeline

  1. resolved Aug 04, 2026, 07:16 PM UTC

    Impact: Devices failed to launch across the platform, blocking device access and testing for all customers. Root cause: Two backend device-session instances went offline unexpectedly, which stopped new device sessions from launching. Underlying cause still under investigation. Resolution: Engineering brought additional direct-hub instances online to handle incoming sessions and restore service (~2:40 PM ET). Multiple devices on KOB-PROD were spot-checked and confirmed launching normally, including manual sessions (~2:45 PM ET).