KnowledgeOwl experienced a minor incident on January 29, 2026 affecting Knowledge Bases and Web Application, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 05:47 PM UTC
We are currently investigating the situation to find the cause of the intermittent issues we're seeing.
- monitoring Jan 29, 2026, 06:28 PM UTC
A fix was implemented, and we have been monitoring results. The issues have been stabilized for 30 minutes, and we will continue to watch closely for any changes.
- resolved Jan 29, 2026, 08:00 PM UTC
This incident is now resolved. KnowledgeOwl is fully operational, and systems have been stable during our monitoring period. Thank you for your patience and understanding throughout today’s degraded performance. If you notice anything unexpected, please don’t hesitate to reach out. 🦉💛
- postmortem Jan 29, 2026, 08:00 PM UTC
A database cluster node experienced degraded performance, temporarily impacting overall app performance until automatic failover mechanisms restored normal operations.