Knowledge Architecture incident

Synthesis Stream Items not Loading

Critical Resolved View vendor source →

Knowledge Architecture experienced a critical incident on July 17, 2018, lasting 16h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2018, 06:58 PM UTC
Resolved
Jul 18, 2018, 11:22 AM UTC
Duration
16h 23m
Detected by Pingoru
Jul 17, 2018, 06:58 PM UTC

Update timeline

  1. investigating Jul 17, 2018, 06:58 PM UTC

    We are investigating Stream Items not appearing on Synthesis pages. We'll post an update with more information soon.

  2. investigating Jul 17, 2018, 07:38 PM UTC

    We are continuing to investigate this issue; we have found the cause and are working on remediating as quickly as possible. We will update as soon as that is in progress.

  3. investigating Jul 17, 2018, 08:22 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 17, 2018, 10:08 PM UTC

    We have identified and remediated the cause of the missing Stream Items. Administrative tools like Post Analytics and Search Optimization are still coming back online, but Stream Items and Search Results are operational. We will continue monitoring to ensure that everything is functioning as expected.

  5. monitoring Jul 17, 2018, 11:40 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 18, 2018, 11:22 AM UTC

    We have concluded our monitoring and confirmed performance and availability have returned to normal. Thank you for your patience while we resolved these issues with the Stream.