Knowledge Architecture incident
Synthesis Search Results Incomplete
Knowledge Architecture experienced a minor incident on October 24, 2018, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 24, 2018, 08:39 PM UTC
We are currently experiencing errors when tagging Stream items or searching for Synthesis entities. We are investigating the issue and will provide updates here as soon as possible.
- identified Oct 24, 2018, 09:20 PM UTC
We've identified the cause of the issue, Synthesis Search results are now returning but some items will be out of date while we re-index them. We will send out another update as soon as that index is complete.
- resolved Oct 24, 2018, 11:00 PM UTC
Synthesis Search and item tagging has returned to full functionality. All items are up to date and available, please reach out to us at [email protected] if you are still seeing any unexpected results.