Knowledge Architecture incident

Synthesis Search

Notice Resolved View vendor source →

Knowledge Architecture experienced a notice incident on January 31, 2019, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2019, 01:40 PM UTC
Resolved
Jan 31, 2019, 04:56 PM UTC
Duration
3h 16m
Detected by Pingoru
Jan 31, 2019, 01:40 PM UTC

Update timeline

  1. investigating Jan 31, 2019, 01:40 PM UTC

    We are currently experiencing errors when tagging Stream items or performing Searches. We are investigating the issue and will provide updates here as soon as possible.

  2. investigating Jan 31, 2019, 01:52 PM UTC

    Synthesis Search and Tagging has been restored, but some newer items will still be unavailable while the index is brought up to date. We are investigating the issue and will provide updates here as soon as possible.

  3. resolved Jan 31, 2019, 04:56 PM UTC

    All Synthesis Search Results and Tags are up to date and behaving as normal. Please contact [email protected] if you experience any unusual behavior. Thank you for your patience while this was resolved.