Knowledge Architecture incident

Intermittent Synthesis Loading Issues

Notice Resolved View vendor source →

Knowledge Architecture experienced a notice incident on May 2, 2019, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2019, 08:40 PM UTC
Resolved
May 02, 2019, 10:30 PM UTC
Duration
1h 50m
Detected by Pingoru
May 02, 2019, 08:40 PM UTC

Update timeline

  1. investigating May 02, 2019, 08:40 PM UTC

    We are investigating intermittent Synthesis outages. We'll post an update with more information soon.

  2. identified May 02, 2019, 09:10 PM UTC

    We've identified the cause of the issue and are working on stabilizing Synthesis as quickly as possible. Loading issues should be much less frequent at this point, we will update again as soon as the issue is resolved.

  3. monitoring May 02, 2019, 09:37 PM UTC

    Synthesis availability appears to have returned to normal. We're actively monitoring the situation to ensure things remain stable.

  4. resolved May 02, 2019, 10:30 PM UTC

    All Synthesis functionality has returned to normal. If you are still seeing any issues please email [email protected] and we'll look right into it. Thank you for your patience and please don't hesitate to contact us if there is anything we can do to help out.