Knowledge Architecture experienced a notice incident on December 11, 2019, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 11, 2019, 05:15 PM UTC
We are currently experiencing higher than normal page load times in the Synthesis Web Application. We are investigating the issue and will provide updates here as soon as possible.
- identified Dec 11, 2019, 05:30 PM UTC
We've identified the cause of the issue as a global issue with Azure CDN services that are preventing delivery of necessary files. We are working with Microsoft and will provide an update as soon as possible.
- monitoring Dec 11, 2019, 05:49 PM UTC
The CDN issue has been mitigated and Synthesis performance has returned to normal. We're actively monitoring the situation to ensure things remain stable.
- resolved Dec 11, 2019, 06:59 PM UTC
This incident has been resolved.