Knowledge Architecture incident

Intermittent Synthesis Availability

Notice Resolved View vendor source →

Knowledge Architecture experienced a notice incident on April 1, 2021, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2021, 09:38 PM UTC
Resolved
Apr 02, 2021, 12:04 AM UTC
Duration
2h 25m
Detected by Pingoru
Apr 01, 2021, 09:38 PM UTC

Update timeline

  1. investigating Apr 01, 2021, 09:38 PM UTC

    We are investigating intermittent Synthesis outages. We'll post an update with more information soon.

  2. identified Apr 01, 2021, 10:25 PM UTC

    We have identified the issue as a DNS problem with an underlying provider. We are monitoring the issue and will provide an update as soon as service has been restored.

  3. monitoring Apr 01, 2021, 11:08 PM UTC

    The underlying DNS issue has been resolved and we are actively monitoring the situation to ensure things remain stable.

  4. resolved Apr 02, 2021, 12:04 AM UTC

    We have confirmed that the underlying cause of the Stream issues has been resolved. If you see any other unexpected issues at this point please send an email to [email protected] and we'll look right into it. Thank you for your patience and have a lovely evening.