Knowledge Architecture incident

Blank Synthesis Home Stream

Notice Resolved View vendor source →

Knowledge Architecture experienced a notice incident on August 2, 2022, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2022, 04:49 PM UTC
Resolved
Aug 02, 2022, 08:06 PM UTC
Duration
3h 16m
Detected by Pingoru
Aug 02, 2022, 04:49 PM UTC

Update timeline

  1. investigating Aug 02, 2022, 04:49 PM UTC

    We are currently experiencing an issue that might cause Stream items on Home to intermittently not display . Other Communities and Pages should operate as normal. As soon as we have identified the source of those failures we will put an update here.

  2. monitoring Aug 02, 2022, 05:25 PM UTC

    Synthesis performance appears to have returned to normal. We're actively monitoring the situation to ensure things remain stable.

  3. monitoring Aug 02, 2022, 06:48 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 02, 2022, 08:06 PM UTC

    The Stream issue has been resolved and all posts should be being rendering as normal. If you are still experiencing a blank Home Stream please open a ticket with [email protected] and we'll investigate from there. Thanks!