Knowledge Architecture incident

Synthesis 6 ShareSomething Issue

Notice Resolved View vendor source →

Knowledge Architecture experienced a notice incident on October 20, 2023 affecting Synthesis 6 Web Application, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2023, 11:13 AM UTC
Resolved
Oct 20, 2023, 02:32 PM UTC
Duration
3h 18m
Detected by Pingoru
Oct 20, 2023, 11:13 AM UTC

Affected components

Synthesis 6 Web Application

Update timeline

  1. investigating Oct 20, 2023, 11:13 AM UTC

    Good morning, there is a current issue with Synthesis 6 where typing into the ShareSomething editor when creating a post will result in a blank page. Synthesis 5 is unaffected. We are working to resolve the issue and will have an update as soon as there is more information. Thank you for your patience and we'll have this fixed up shortly.

  2. monitoring Oct 20, 2023, 11:36 AM UTC

    We have identified the issue preventing posting on Synthesis 6 and put a fix in place. Making posts, and Synthesis 6 in general, should be back to normal operation. We will continue monitoring but please let us know at [email protected] if you continue to see anything out of the ordinary.

  3. resolved Oct 20, 2023, 02:32 PM UTC

    This incident has been resolved.