Knowledge Architecture incident

Synthesis6 Performance Degraded

Notice Resolved View vendor source →

Knowledge Architecture experienced a notice incident on July 18, 2024 affecting Synthesis 6 Web Application, lasting 11h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 11:22 PM UTC
Resolved
Jul 19, 2024, 10:59 AM UTC
Duration
11h 37m
Detected by Pingoru
Jul 18, 2024, 11:22 PM UTC

Affected components

Synthesis 6 Web Application

Update timeline

  1. investigating Jul 18, 2024, 11:22 PM UTC

    We are currently experiencing intermittent partially degraded performance on Synthesis 6 while editing. Read operations like browsing and searching should perform normally. We are investigating this issue and will send an update when the issue has been resolved.

  2. investigating Jul 18, 2024, 11:55 PM UTC

    We are continuing to investigate this issue. We will update again as we have more information.

  3. monitoring Jul 19, 2024, 02:41 AM UTC

    All Synthesis 6 issues have been mitigated and performance for all operations should be back to normal. We will continue monitoring all systems overnight for any other issues and will make a further update if there is any change. Thank you for your patience and have a lovely night.

  4. resolved Jul 19, 2024, 10:59 AM UTC

    Performance issues when making edits to Synthesis 6 have been resolved. Thank you again for your patience and if you continue to experience any unexpected issues please open a ticket by emailing [email protected].