Knowledge Architecture experienced a notice incident on August 5, 2024 affecting Synthesis 6 Web Application, lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2024, 01:39 PM UTC
We are currently experiencing higher than normal page load times in the Synthesis6. We are investigating the issue and will provide updates here as soon as possible.
- monitoring Aug 05, 2024, 02:32 PM UTC
Synthesis6 has returned to normal. We're actively monitoring the situation to ensure things remain stable.
- monitoring Aug 05, 2024, 03:53 PM UTC
We are continuing to monitor Synthesis6 performance issues. We are aware that some page loads are still slower than normal or may time out and are working to remedy those outliers.
- monitoring Aug 05, 2024, 05:09 PM UTC
At this point you should no longer be seeing slow or failed page loads when accessing Synthesis. We are continuing to investigate and monitor, but the issue causing the failed page loads has been mitigated.
- monitoring Aug 05, 2024, 06:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 05, 2024, 09:04 PM UTC
This incident has been resolved.