Knowledge Architecture incident
Synthesis 6 Performance Impacted
Knowledge Architecture experienced a notice incident on August 6, 2024 affecting Synthesis 6 Web Application, lasting 2d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2024, 03:43 PM UTC
We are currently experiencing higher than normal page load times on Synthesis 6. Are are working to correct these issues as quickly as possible and will have an update as soon as it is available.
- monitoring Aug 06, 2024, 05:22 PM UTC
We have put a fix in place for the performance issues on Synthesis 6 from yesterday morning and today. Performance has returned to normal and we are continuing to investigating the root of the issue.
- monitoring Aug 06, 2024, 10:15 PM UTC
Synthesis 6 performance has remained normal, but we will continue to monitor the application.
- resolved Aug 08, 2024, 11:06 PM UTC
We have had no further performance issues since implementing the fix for the issue causing the intermittent slow load times, we are confident that the issue has been resolved and will close this incident. If you do experience any issues, performance or otherwise, please open a ticket by emailing [email protected] and we will look right into it.