Knowledge Architecture incident

Synthesis 6 Performance Degraded

Notice Resolved View vendor source →

Knowledge Architecture experienced a notice incident on September 23, 2024 affecting Synthesis 6 Web Application, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2024, 09:30 PM UTC
Resolved
Sep 23, 2024, 10:41 PM UTC
Duration
1h 10m
Detected by Pingoru
Sep 23, 2024, 09:30 PM UTC

Affected components

Synthesis 6 Web Application

Update timeline

  1. investigating Sep 23, 2024, 09:30 PM UTC

    We are currently experiencing higher than normal page load times in Synthesis 6. We are investigating the issue and will provide updates here as soon as possible.

  2. monitoring Sep 23, 2024, 10:12 PM UTC

    Synthesis 6 performance has returned to normal. We are continuing to monitor the impacted systems to make sure it stays that way.

  3. resolved Sep 23, 2024, 10:41 PM UTC

    Synthesis 6 performance has returned to normal. If you continue to experience any unexpected issues, please open a ticket by emailing [email protected]. Thanks!