Knowledge Architecture incident

Synthesis 6 Web Application Down

Notice Resolved View vendor source →

Knowledge Architecture experienced a notice incident on November 13, 2024 affecting Synthesis 6 Web Application, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 05:19 PM UTC
Resolved
Nov 13, 2024, 08:08 PM UTC
Duration
2h 49m
Detected by Pingoru
Nov 13, 2024, 05:19 PM UTC

Affected components

Synthesis 6 Web Application

Update timeline

  1. investigating Nov 13, 2024, 05:19 PM UTC

    Synthesis 6 is currently unavailable. We are working on the issue and will have an update as soon as possible.

  2. investigating Nov 13, 2024, 05:50 PM UTC

    Access to Synthesis 6 should be starting to return. If you are still not able to access your Synthesis 6 site, accessing the site in a different browser will work as a temporary workaround. We are still actively working on the issue and will have an update when the issue has been completely resolved.

  3. monitoring Nov 13, 2024, 06:07 PM UTC

    Synthesis 6 should be all the way back up for all users. We are still investigating and monitoring but do not expect any other disruptions in availability.

  4. resolved Nov 13, 2024, 08:08 PM UTC

    This incident has been resolved.