Knak incident

Email 'Preview' and 'Test Email' Rendering Issues

Notice Resolved View vendor source →

Knak experienced a notice incident on December 11, 2017, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2017, 02:36 PM UTC
Resolved
Dec 11, 2017, 04:11 PM UTC
Duration
1h 34m
Detected by Pingoru
Dec 11, 2017, 02:36 PM UTC

Update timeline

  1. investigating Dec 11, 2017, 02:36 PM UTC

    We've been advised that some emails are not rendering for some clients. We're currently investigating the issue.

  2. monitoring Dec 11, 2017, 03:56 PM UTC

    We've made an update to resolve the issue and are monitoring to ensure it is resolved completely.

  3. resolved Dec 11, 2017, 04:11 PM UTC

    This issue is now resolved.