Knak experienced a minor incident on September 8, 2020 affecting Knak App, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2020, 07:00 PM UTC
Some emails are showing up in listings twice. We are working on resolving the issue as a top priority. Note that this is just listing the email twice. Both items in the list point to the same email, so please don't delete a duplicate.
- monitoring Sep 10, 2020, 10:19 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 10, 2020, 01:58 PM UTC
In fixing the duplication issue, it seems the Email Center had a number of emails that were cleared out. We're in the process of restoring all of those right now so your emails should start re-appearing in your Email Center. The duplication issue should be resolved now. We're really sorry about the inconvenience. We will be meeting to identify what measures we can put in place to ensure this doesn't happen again.
- resolved Sep 10, 2020, 08:19 PM UTC
This incident has been resolved.