Knak incident

Major application issues

Critical Resolved View vendor source →

Knak experienced a critical incident on November 4, 2021 affecting Knak App, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2021, 06:03 PM UTC
Resolved
Nov 04, 2021, 06:26 PM UTC
Duration
23m
Detected by Pingoru
Nov 04, 2021, 06:03 PM UTC

Affected components

Knak App

Update timeline

  1. investigating Nov 04, 2021, 06:03 PM UTC

    Apologies for the issues loading Knak. There seems to be some major slowdowns We are investigating the issue.

  2. resolved Nov 04, 2021, 06:26 PM UTC

    There was an issue with an experimental feature turned on in the Knak Sandbox; our entire company was in the testing session. In the new feature, there was a performance bug that bogged down the app. We're looking at testing these features in staging in the future to avoid risking this from happening again.