Knak incident

Application unavailable due to failure of downloading JavaScript assets

Critical Resolved View vendor source →

Knak experienced a critical incident on April 5, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2024, 01:45 PM UTC
Resolved
Apr 05, 2024, 12:00 PM UTC
Duration
Detected by Pingoru
Apr 05, 2024, 01:45 PM UTC

Update timeline

  1. resolved Apr 05, 2024, 01:45 PM UTC

    The application was unavailable from 8:16AM to 9:00AM.

  2. postmortem Apr 05, 2024, 01:47 PM UTC

    **Root Cause:** During the last application build, a failure transpired while attempting to write the JavaScript assets to the S3 bucket essential for our CDN functionality. Consequently, when the deployment took place, our main application was referencing assets that were absent. **Actions:** 1. We are reordering our build sequence to ensure that the copying of assets to S3 transpires prior to the push to ECR, thereby implementing a fail-safe mechanism. 2. We are enhancing our rollback procedure to simplify its execution for all parties, enabling headless operation. 3. We will be reviewing and addressing observability gaps for builds, and release monitoring.