Knak incident

Character encoding issue on Marketo Sync

Notice Resolved View vendor source →

Knak experienced a notice incident on February 23, 2018, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2018, 08:08 PM UTC
Resolved
Feb 23, 2018, 08:14 PM UTC
Duration
5m
Detected by Pingoru
Feb 23, 2018, 08:08 PM UTC

Update timeline

  1. investigating Feb 23, 2018, 08:08 PM UTC

    We're currently investigating a character encoding issue when syncing to Marketo (usually affects special characters). Please be on alert when copy/pasting from Word or if using non-latin characters.

  2. resolved Feb 23, 2018, 08:14 PM UTC

    Issue identified. Found out it is only happening in an experimental feature.