Klue experienced a critical incident on October 20, 2025 affecting app.klue.com, lasting 8h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:03 PM UTC
We're experiencing a partial outage as a result of AWS us-east-1's outage. You may experience issues accessing app.klue.com. We're closely monitoring the recovery of the underlying incident. https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 04:47 PM UTC
Access to app.klue.com has degraded further due to issues with our upstream providers. We're continuing to monitor the underlying incident.
- monitoring Oct 20, 2025, 07:46 PM UTC
We've seen a marked improvement in our overall error rate, and performance is stabilizing. We'll continue to monitor the situation, but the trend is positive. Certain forms of scheduled tasks like automated card updates and email digests may be delayed while we recover.
- resolved Oct 21, 2025, 02:15 PM UTC
All services have returned to normal operations following the resolution of the AWS us-east-1 outage. app.klue.com is fully accessible and performing as expected. Delayed scheduled tasks, including automated card updates and email digests, are now processing. Thank you for your patience during this incident.