Klue experienced a major incident on November 18, 2025 affecting app.klue.com, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:27 PM UTC
We are currently aware of an issue with Cloudflare, which is a critical dependency for routing traffic to us. Please monitor https://cloudflarestatus.com for updates.
- monitoring Nov 18, 2025, 02:36 PM UTC
Some traffic has resumed, so app.klue.com may be accessible from some geos. We will continue monitoring the situation.
- monitoring Nov 18, 2025, 02:59 PM UTC
Normal levels of traffic have resumed, however the Klue platform may still be sluggish or experience transient issues.
- resolved Nov 18, 2025, 06:08 PM UTC
All user facing services have returned to full operational status. Our backend processing queues should recover gradually over the next 24 hours. Slower than nominal processing times should be expected.