Klaviyo incident

Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage

Major Resolved View vendor source →

Klaviyo experienced a major incident on November 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 10:05 PM UTC
Resolved
Nov 28, 2025, 10:05 PM UTC
Duration
—
Detected by Pingoru
Nov 28, 2025, 10:05 PM UTC

Update timeline

  1. monitoring Nov 28, 2025, 10:05 PM UTC

    Nov 28, 17:05 EST Resolved - This incident has been resolved. Nov 28, 16:11 EST Monitoring - Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems. Nov 28, 15:46 EST Identified - Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems. Nov 28, 15:27 EST Investigating - Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.