Klaviyo incident

Issues with custom profile property availability

Notice Resolved View vendor source →

Klaviyo experienced a notice incident on March 27, 2025 affecting Segmentation and Flow Triggering, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 05:40 PM UTC
Resolved
Mar 31, 2025, 01:38 PM UTC
Duration
3d 19h
Detected by Pingoru
Mar 27, 2025, 05:40 PM UTC

Affected components

SegmentationFlow Triggering

Update timeline

  1. monitoring Mar 27, 2025, 05:40 PM UTC

    Beginning at 12:02 PM US Eastern Time, Klaviyo began experiencing issues with custom profile properties appearing in drop downs throughout the app. The root cause has been identified and addressed, custom profile property functionality has been restored. We are monitoring to confirm all impacts have been resolved and there are no further issues.

  2. resolved Mar 31, 2025, 01:38 PM UTC

    This incident has been resolved.