Klaviyo incident

Delayed event processing for some Shopify users

Notice Resolved View vendor source →

Klaviyo experienced a notice incident on March 31, 2025 affecting Integrations - Shopify, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 06:13 PM UTC
Resolved
Mar 31, 2025, 08:00 PM UTC
Duration
1h 47m
Detected by Pingoru
Mar 31, 2025, 06:13 PM UTC

Affected components

Integrations - Shopify

Update timeline

  1. identified Mar 31, 2025, 06:13 PM UTC

    As of 12:00 PM (US Eastern Time) on March 31, 2025, some accounts began experiencing an up to 2 hour delay in processing Shopify’s Checkout Started and Placed Order events. The team has identified the issue and is working on a fix. No event data has been lost.

  2. monitoring Mar 31, 2025, 07:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 31, 2025, 08:00 PM UTC

    This incident has been resolved.