Klaviyo incident

Campaign Analytics Not Populating

Minor Resolved View vendor source →

Klaviyo experienced a minor incident on April 10, 2025 affecting Analytics, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 11:57 PM UTC
Resolved
Apr 11, 2025, 02:05 AM UTC
Duration
2h 7m
Detected by Pingoru
Apr 10, 2025, 11:57 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Apr 10, 2025, 11:57 PM UTC

    We’re currently investigating an issue where message analytics are not populating as expected. This issue began at approximately 5PM ET today and appears to be impacting all accounts. Message sending does not appear to be impacted. Engineering is actively working to identify the root cause and restore analytics functionality as soon as possible. We’ll provide updates here as we learn more.

  2. identified Apr 11, 2025, 12:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 11, 2025, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 11, 2025, 02:05 AM UTC

    This incident has been resolved.