Kit experienced a minor incident on June 30, 2024 affecting Email sending, lasting 9h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2024, 08:17 PM UTC
We're experiencing an elevated level of email sending errors and are currently looking into the issue.
- identified Jun 30, 2024, 09:03 PM UTC
Our investigation has determined that the issue stems from a disruption with one of our third-party service providers. We will update with more information as it becomes available.
- identified Jun 30, 2024, 10:03 PM UTC
Our investigation has determined that the issue stems from a disruption with one of our third-party service providers. We are continuing to work with our third-party service provider to resolve the issue.
- identified Jun 30, 2024, 11:03 PM UTC
Our third-party service provider is continuing to work towards a resolution.
- identified Jul 01, 2024, 12:02 AM UTC
Our third-party service provider is continuing to work towards a resolution.
- identified Jul 01, 2024, 01:08 AM UTC
Email sending continues to be affected by elevated error rates. Our third party service provider is working towards a resolution.
- identified Jul 01, 2024, 02:08 AM UTC
Email sending continues to be affected by elevated error rates. Our third party service provider is working towards a resolution.
- monitoring Jul 01, 2024, 05:16 AM UTC
Our third-party provider has implemented a fix, and we are monitoring this issue.
- resolved Jul 01, 2024, 05:55 AM UTC
This incident has been resolved and email sending is back to normal.