Kit incident

[Outage] Kit Forms showing "internal service error"

Major Resolved View vendor source →

Kit experienced a major incident on October 19, 2024 affecting Application, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2024, 08:32 PM UTC
Resolved
Oct 20, 2024, 02:52 AM UTC
Duration
6h 19m
Detected by Pingoru
Oct 19, 2024, 08:32 PM UTC

Affected components

Application

Update timeline

  1. investigating Oct 19, 2024, 08:32 PM UTC

    Some creators' Kit forms are showing "Internal service error". As a workaround, please re-save your form, then wait several minutes. Your form should start working again. We will update you when we've identified a fix.

  2. identified Oct 19, 2024, 08:59 PM UTC

    I've identified the issue and we're working on a fix. As an immediate workaround, please save your form, wait several minutes, and check it again.

  3. resolved Oct 20, 2024, 02:52 AM UTC

    We've resolved the issue and forms are now functioning normally. We're sorry for the inconvenience this outage caused.