Kikoff incident

Email outage blocking emails including confirmation emails

Critical Resolved View vendor source →

Kikoff experienced a critical incident on April 23, 2025 affecting Web App and Mobile App, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 10:00 PM UTC
Resolved
Apr 23, 2025, 10:08 PM UTC
Duration
8m
Detected by Pingoru
Apr 23, 2025, 10:00 PM UTC

Affected components

Web AppMobile App

Update timeline

  1. investigating Apr 23, 2025, 10:00 PM UTC

    Our email provider is down and all emails including confirmation emails cannot be sent. We will update this page as we get new information.

  2. investigating Apr 23, 2025, 10:04 PM UTC

    We are beginning to see emails reaching customers. We will continue to monitor.

  3. investigating Apr 23, 2025, 10:05 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 23, 2025, 10:08 PM UTC

    This incident has been resolved.