Kickserv experienced a notice incident on October 31, 2018 affecting QuickBooks Desktop Sync, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 31, 2018, 11:28 PM UTC
This evening, we changed our Quickbooks Desktop sync servers to new infrastructure. Our server's IP address changed during the update. If your DNS cache has not been updated, you may have connection issues during Quickbooks Desktop syncs. This issue typically happens because a local machine needs to update its DNS cache. So if it's happening to you, try flushing your DNS cache: https://www.noip.com/support/knowledgebase/how-do-i-flush-my-windows-dns-cache/ If that doesn't resolve the error, you can also try rebooting your wireless modem or router.
- resolved Nov 02, 2018, 01:24 PM UTC
This incident has been resolved.