Kickserv incident

iOS app temporarily removed from the App Store

Minor Resolved View vendor source →

Kickserv experienced a minor incident on February 12, 2019 affecting iOS App, lasting 22h 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2019, 03:55 PM UTC
Resolved
Feb 13, 2019, 02:52 PM UTC
Duration
22h 57m
Detected by Pingoru
Feb 12, 2019, 03:55 PM UTC

Affected components

iOS App

Update timeline

  1. identified Feb 12, 2019, 03:55 PM UTC

    Apple recently changed their App Store requirements involving collection of usage metrics. This resulted in the removal (with very little notice) of the Kickserv app from the App Store. We are submitting an updated app version today without usage tracking, and it will be available as soon as Apple approves it for release. If you currently have the Kickserv app installed on your iOS device, there is no impact to you at all, but we strongly recommend you do not uninstall it until the new version is available for download. Users of the Android app are unaffected, of course.

  2. resolved Feb 13, 2019, 02:52 PM UTC

    The Kickserv app is once again available for download in the iOS App Store. We'll have a full writeup of the situation shortly.