Kickserv experienced a major incident on March 25, 2019 affecting Web Application (app.kickserv.com), lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 25, 2019, 02:39 PM UTC
We've received reports of error pages when viewing the jobs list. We've identified the problem and will be deploying a fix very soon. Meanwhile, as a workaround, we suggest using the Schedule, Calendar, Resources, Dispatch, and Check-ins pages instead, if possible. We're sorry for the inconvenience.
- monitoring Mar 25, 2019, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 25, 2019, 03:44 PM UTC
As a side effect of the fix for this incident, custom jobs reports that depend on a job completed date will be unavailable for a brief period of time. We're working to get that functionality restored as quickly as possible. Thanks for bearing with us.
- resolved Mar 25, 2019, 05:41 PM UTC
The jobs lists and all custom reports should once again be functioning normally. Thanks for your patience.