Kickserv experienced a minor incident on December 18, 2019 affecting Web Application (app.kickserv.com), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Web Application (app.kickserv.com)
Update timeline
- investigating Dec 18, 2019, 03:36 PM UTC
We're looking into reports that estimate and invoice emails are not being sent properly to recipients in the CC field. We'll let you know what we find. In the meantime, you can either send a separate email to a CC recipient, or download the PDF copy and email it directly.
- identified Dec 18, 2019, 03:46 PM UTC
We've identified the issue with CC recipients and will be deploying a fix shortly.
- monitoring Dec 18, 2019, 08:53 PM UTC
We've released a fix for the invoice & estimate CC recipients. Please contact support if the problem persists for you.
- resolved Dec 19, 2019, 04:09 PM UTC
This incident has been resolved.