Kickserv incident

Live mobile tracking

Minor Resolved View vendor source →

Kickserv experienced a minor incident on December 20, 2019 affecting Web Application (app.kickserv.com) and iOS App and 1 more component, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2019, 08:20 PM UTC
Resolved
Dec 23, 2019, 02:09 PM UTC
Duration
2d 17h
Detected by Pingoru
Dec 20, 2019, 08:20 PM UTC

Affected components

Web Application (app.kickserv.com)iOS AppAndroid App

Update timeline

  1. investigating Dec 20, 2019, 08:20 PM UTC

    Tracking of mobile app users is currently not working as expected. We're looking into the issue now.

  2. identified Dec 20, 2019, 09:58 PM UTC

    The location tracking issue appears to be related to a misconfigured server. Stand by.

  3. monitoring Dec 21, 2019, 12:38 AM UTC

    The errant server has been disciplined and mobile GPS tracking should once again be working properly. Thanks for your patience.

  4. resolved Dec 23, 2019, 02:09 PM UTC

    This incident has been resolved.