Kickserv incident

Service outage in some locations

Major Resolved View vendor source →

Kickserv experienced a major incident on January 17, 2020 affecting Web Application (app.kickserv.com) and Customer Center and 1 more component, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2020, 03:56 PM UTC
Resolved
Jan 17, 2020, 07:21 PM UTC
Duration
3h 25m
Detected by Pingoru
Jan 17, 2020, 03:56 PM UTC

Affected components

Web Application (app.kickserv.com)Customer CenterPublic Site (kickserv.com)SearchQuickBooks Online SyncQuickBooks Desktop SyncEmail NotificationsMobile APIiOS AppAndroid App

Update timeline

  1. investigating Jan 17, 2020, 03:56 PM UTC

    The Kickserv web application is currently inaccessible from some geographic locations. This appears to be an Internet-wide availability issue. We're investigating now.

  2. monitoring Jan 17, 2020, 05:24 PM UTC

    The network outages appear to have abated for now, but we'll continue watching the situation. Thanks for your patience. Pingdom has a helpful map of network outages for reference: https://livemap.pingdom.com/

  3. resolved Jan 17, 2020, 07:21 PM UTC

    We have not received any reports of availability issues for a couple of hours, so we're considering this issue resolved. Please let us know if you have problems accessing Kickserv. Thanks!