Kickserv incident

Degraded search and sync performance

Minor Resolved View vendor source →

Kickserv experienced a minor incident on January 31, 2020 affecting Web Application (app.kickserv.com) and Search and 1 more component, lasting 19d 17h. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2020, 09:21 PM UTC
Resolved
Feb 20, 2020, 02:43 PM UTC
Duration
19d 17h
Detected by Pingoru
Jan 31, 2020, 09:21 PM UTC

Affected components

Web Application (app.kickserv.com)SearchQuickBooks Online Sync

Update timeline

  1. monitoring Jan 31, 2020, 09:21 PM UTC

    We have identified and addressed a problem briefly affecting search, QuickBooks/Xero sync, and job and customer views. We will continue monitoring performance, but it appears to be back to normal.

  2. resolved Feb 20, 2020, 02:43 PM UTC

    This incident has been resolved.